Refund policy

RETURNS & REFUNDS
We have a 30-day return policy for clothing and apparel, and a 14-day exchange policy for hockey gloves — both counted from the day you receive your item.

CLOTHING & APPAREL
You have 30 days after receiving your item to request a return. To be eligible, the item must be in the same condition you received it — unworn, unused, unwashed, with tags attached, in its original packaging. You'll also need your receipt or proof of purchase. Sale and clearance items are final sale and cannot be returned.

HOCKEY GLOVES
Gloves are not eligible for refunds, but may be exchanged for a different size or colorway within 14 days of receiving your order. To be eligible for exchange, gloves must be in original condition, unworn, with no signs of use, and with all logos and stitching fully intact.

CUSTOM ORDERS
Custom gloves — including personalized colors, team orders, and name or number embroidery — are made to order and are final sale. These cannot be returned or exchanged.

STARTING A RETURN OR EXCHANGE
Contact us at info@nicemitts.com to start a return or exchange. If approved, we'll send you return instructions and the correct shipping address.

Items sent back without first requesting a return will not be accepted.

DAMAGES AND ISSUES
Please inspect your order upon delivery. If an item arrives defective, damaged, or incorrect, contact us right away so we can make it right.

ORDERS LOST OR NOT RECEIVED
If your order is lost or never arrives, contact us and we'll work with the carrier to track it down. If an incorrect delivery address was entered at checkout, any resulting shipping costs are the customer's responsibility.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD
If your order is shipped into the European Union, you have the right to cancel or return it within 14 days, for any reason, without justification. Your item must be in the same condition you received it — unworn, unused, with tags, in its original packaging.

REFUNDS
Once we receive and inspect your return, we'll let you know if it's approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at info@nicemitts.com.

Questions about a return or exchange? Contact us at info@nicemitts.com.