FAQ
Payment
What payment methods do you accept?
We accept payment via credit card, debit card, and other online merchants such as AMEX, Apple Pay, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Venmo.
Do you offer any discounts or promotions?
Yes, we occasionally offer discounts and promotions. Be sure to follow us on Instagram and sign up for our newsletter to stay up to date on our latest offers.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
We offer standard shipping via USPS or UPS. Shipping rates vary depending on the weight of the package and the destination. We also offer free shipping on orders over $200. If you need more information, you can access our Shipping Info page.
Do you ship International?
Unfortunately we do not offer international shipping outside of USA and Canada at this time. We hope to expand and offer international shipping to select countries very soon.
What is your return policy?
We offer a 30-day return policy for clothing items, and a 14-day return policy for hockey gloves. Items must be in their original condition with tags attached, and gloves must show no signs of wear or use. Clearance and sale items are final sale and cannot be returned. Customers are responsible for return shipping fees. For more information, please visit our Return & Refunds page.
How do I check the status of my order?
Once your order is shipped, you will receive a tracking number via email. You can use the tracking number to check the status of your order. All order updates will be communicated via email.
Customer Support
How do I contact customer support?
You can contact us by emailing info@nicemitts.com or sending us a direct message on Instagram.
What is your privacy policy?
Our privacy policy can be found here.
What is your return policy?
We offer a 30-day return policy for clothing items, and a 14-day return policy for hockey gloves. Items must be in their original condition with tags attached, and gloves must show no signs of wear or use. Clearance and sale items are final sale and cannot be returned. Customers are responsible for return shipping fees. For more information, please visit our Return & Refunds page.
Get in touch
Have questions about your order, or a general enquiry?